Privacy Policy

1. Who We Are

The organisation responsible for your personal information is:

REPOD

Legal business name: [legal business name, to confirm before launch]

Business address: [business address, to confirm before launch]

Email: [email, to confirm before launch]

For data-protection purposes, we act as the data controller for the personal information we collect and process, except where another organisation is independently responsible for its own processing.

2. Information We Collect

Depending on how you interact with REPOD, we may collect:

Information You Provide

This may include:

• Name.
• Email address.
• Account information.
• Billing information.
• Contact information.
• Information submitted through forms.
• Customer-support communications.
• Course or membership information.
• Information you voluntarily provide within community areas.

Payment Information

Payments may be processed by third-party payment providers.

We may receive information such as:

• Payment status.
• Transaction reference.
• Purchase amount.
• Product purchased.
• Limited payment information.

We do not need to store your complete card number where payment processing is handled by a third-party payment provider.

Technical Information

When you use our website, we may automatically receive information such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Referring website.
• Approximate location derived from IP address.
• Website interaction information.
• Cookies and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Create and manage your account.
• Provide purchased products and services.
• Process payments.
• Provide course access.
• Provide community access.
• Communicate with you about your purchases.
• Respond to enquiries.
• Provide customer support.
• Send service-related communications.
• Improve our website and services.
• Understand how users interact with our services.
• Prevent fraud and abuse.
• Protect the security of our platform.
• Comply with legal obligations.
• Send marketing communications where legally permitted and where required consent has been obtained.

4. Lawful Bases

Depending on the circumstances, we may process personal information on one or more of the following legal bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests.
• Consent.

Where we rely on consent, you may withdraw your consent at any time where applicable.

5. Marketing

Where permitted by law, we may send you information about REPOD products, services, offers or updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential service communications relating to your account or purchases.

6. Cookies

REPOD may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes including:

• Essential website functionality.
• Account functionality.
• Security.
• Analytics.
• Performance.
• Remembering preferences.
• Marketing, where applicable.

Where legally required, we will obtain consent before using non-essential cookies.

You can manage cookies through your browser settings and any cookie-management tools we provide.

7. Third-Party Service Providers

We may use trusted third-party providers to operate REPOD.

These may include providers for:

• Website hosting.
• Payment processing.
• Email delivery.
• Analytics.
• Customer support.
• Authentication.
• Course delivery.
• Community management.
• Marketing.

These providers may process personal information on our behalf where necessary to provide their services.

8. Sharing Information

We do not sell your personal information as a standalone product.

We may share information where necessary with:

• Service providers.
• Payment processors.
• Website and hosting providers.
• Professional advisers.
• Authorities or regulators where legally required.
• Fraud-prevention providers.
• Other parties where necessary to protect our legal rights or the security of REPOD.

We will only share information where there is a lawful basis for doing so.

9. International Transfers

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, security and regulatory requirements.

Different types of information may be retained for different periods.

When information is no longer required, we may securely delete or anonymise it.

11. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Rights

Depending on the circumstances, you may have rights including:

• The right to access your personal information.
• The right to correct inaccurate information.
• The right to request deletion.
• The right to restrict processing.
• The right to object to certain processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

13. How to Exercise Your Rights

To exercise a relevant privacy right, contact:

Email: [email, to confirm before launch]

We may need to verify your identity before fulfilling certain requests.

We aim to respond within the period required by applicable data-protection law.

14. Complaints

If you believe your personal information has been handled unlawfully, you should contact us first so that we can attempt to resolve the matter.

You also have the right to complain to the UK's data-protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint through the ICO's official website.

15. Children's Privacy

REPOD is not intended to encourage children to provide personal information without appropriate permission where such permission is legally required.

If you believe a child has provided personal information to us in circumstances where this should not have occurred, please contact us.

16. Third-Party Websites

Our website or training may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website you visit.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data-processing practices.

The updated version will be posted on our website with an updated "Last Updated" date.

18. Contact

For privacy-related questions or requests:

REPOD

Email: [email, to confirm before launch]

Business address: [business address, to confirm before launch]